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Care Coordination

Management and policy research to identify best practices in care coordination and test and evaluate effective care coordination practices.

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Guide to Patient and Family Engagement in Health Care Quality and Safety in the Hospital Setting: Development, Implementation and Evaluation

The Agency for Healthcare Research and Quality awarded a contract to American Institutes for Research to lead a team of organizations in the development, implementation, and evaluation of the Guide to Patient and Family Engagement in Hospital Quality and Safety.

HRET worked with AIR to co lead the project. The role of patients and their families is an often-overlooked avenue of improving safety and quality. By better connecting with the patient experience, hospitals can proactively anticipate actions necessary to improving the safety and quality of care provided to patients.

The Guide to Patient and Family Engagement in Hospital Quality and Safety reflects a critical step toward safer, higher quality care in the United States by encouraging and facilitating patient and family engagement to improve health care experiences, care delivery and outcomes. The guide includes interventions and materials to encourage patient and family engagement during the hospital stay and to help patients and family members become advisors at the organizational level, along with implementation guidance for hospital leaders and staff. The project team conducted formative testing of the guide prior to implementing and evaluating the guide interventions and materials in several diverse hospital settings. The mixed-methods evaluation focused on how the guide affects key outcomes, including patient and family engagement, staff satisfaction, and organizational culture. 

The guide is available at For more information on this project, contact Debbie Pierce, at (312) 422-2635 or


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