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Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals communicates the idea that workforce and human resource practices can positively impact the quality of hospitals and health care institutions. Although research in this field is ongoing, this guide posits 14 high performance work practices (HPWPs) that fall into four categories: organizational engagement, staff acquisition and development, frontline empowerment, and leadership alignment and development.
Each category is explained in detail and is supported by a story from the field that illustrates specific practices at work. The guide also includes a section on actions that can be taken to facilitate the uptake of the HPWPs. An organizational assessment checklist and an extensive resources list are also included.
The guide is intended for hospital leaders and human resources personnel. AHA President and CEO, Rich Umbdenstock, remarked that:
This guide highlights the importance of a strong commitment by senior leaders when implementing high performance work practices and once again underscores the importance of creating an organizational culture that focuses on quality and safety.
The guide was developed in conjunction with the Agency of Healthcare Research and Quality (AHRQ) an agency of the U.S. Department of Health and Human Services. Dr. Carolyn Clancy, Director of AHRQ, stated that:
AHRQ was pleased to support the development of this Guide, which provides practical advice on introducing and sustaining work practices that have been shown to foster safe, high quality, and efficient health care. The Guide specifies operational objectives and concrete practices that hospital leaders and managers can adopt in order to enhance the performance of our Nation's hospitals.
Thank you for your interest Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals. The information within will help you continue to improve the work you already do to strengthen America's health care system.