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The term "transformation" is batted around a lot in health care these days. But leaders at the North Ottawa Community Health (NOCH) System in Grand Haven, Mich., believed their plans to redesign emergency department services could be truly transformational. The 81-bed hospital not only is revamping services in its ED, but also changing how the hospital and other community organizations are collaborating and coordinating services. With these changes, patients can better navigate follow-up care after they are discharged and more effectively manage their chronic diseases.
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