HRET logo, click here to go to the site home page

Transforming health care
through research and education

Hospitals in the Pursuit of Excellence logo, click here to go to the HPOE home page

Educational Resources

Educational resources broken down by research area.

Resources section header image

Click here to subscribe to HRET Resources RSS feed Collaborating for a Better ED

Cynthia Hedges Greising - April 30, 2015

Click here to access this resource

The term "transformation" is batted around a lot in health care these days. But leaders at the North Ottawa Community Health (NOCH) System in Grand Haven, Mich., believed their plans to redesign emergency department services could be truly transformational. The 81-bed hospital not only is revamping services in its ED, but also changing how the hospital and other community organizations are collaborating and coordinating services. With these changes, patients can better navigate follow-up care after they are discharged and more effectively manage their chronic diseases.

Terms of Use  | Privacy Policy

©2006-2017 by the American Hospital Association. All rights reserved. Noncommercial use of original content on is granted to AHA Institutional Members, their employees and State, Regional and Metro Hospital Associations unless otherwise indicated. AHA does not claim ownership of any content, including content incorporated by permission into AHA produced materials, created by any third party and cannot grant permission to use, distribute or otherwise reproduce such third party content. To request permission to reproduce AHA content, please click here.