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Quality/Cost/Disparities

Management research to provide operational advice on improving quality, reducing costs and eliminating disparities.

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National Implementation of TeamSTEPPS

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. It includes a comprehensive set of ready-to-use materials and a training curriculum to successfully integrate teamwork principles into any health care system. Working together as an innovative partnership, the Agency for Healthcare Research and Quality (AHRQ) and the Department of Defense (DoD) designed the TeamSTEPPS program for use in a variety of health care settings.

HRET is coordinating the efforts of a network of national TeamSTEPPS training centers, facilitating a learning network that equips master trainers to improve teamwork within their facilities, hosting annual conferences and updating and expanding free TeamSTEPPS materials for provider use. HRET is partnering with IMPAQ International on this important initiative.

Regional Training Centers
At the core of the national implementation of TeamSTEPPS are eight regional training centers:

  • North Shore-LIJ Health System, New Hyde Park, New York (NSLIJ)
  • Duke Medical Center, Durham, North Carolina (Duke)
  • MetroHealth, Cleveland, Ohio (MetroHealth)
  • Northwestern University, Chicago, Illinois (NW)
  • Tulane University, New Orleans, Louisiana (Tulane)
  • University of Minnesota, Minneapolis, Minnesota (UM)
  • University of Washington, Seattle, Washington (UW)
  • University of California Los Angeles, Los Angeles, California (UCLA)

These centers offer a Master Training Course to create a national network of Master Trainers, who will in turn offer TeamSTEPPS training to frontline providers in hospitals and other health care settings throughout the country. The Master Training Course is a 2-day in person course with a train-the-trainer approach. This approach educates participants on the TeamSTEPPS Fundamentals content, provides them with resources for training others, and ensures that they gain the knowledge and training required to implement and coach the behaviors needed to achieve positive results. This course is taught by—and produces—Master Trainers.

Due to the nature of the training, teams of 3 people are required to attend. To learn more or register for a course, please visit:http://www.teamsteppsportal.org/teamstepps-master-training-course.

TeamSTEPPS in Primary Care
The TeamSTEPPS in Primary Care Master Training Course is another AHRQ sponsored course that that offers techniques, tools, and strategies to assist health care professionals in developing and optimizing team knowledge and performance in a primary care setting. The course is intended for Practice Facilitators -- individuals who play a key role in helping practices implement team-based training programs by redesigning workflow, clarifying roles, and establishing effective means of communication to strengthen team approaches to care. A Change Team will also be identified for the effort. The Change Team should be a multi-disciplinary group within the organization that is committed to changing the current culture. These individuals will support the Practice Facilitator's work in implementing TeamSTEPPS.

For more information about TeamSTEPPS in Primary Care, visit http://www.teamsteppsportal.org/teamstepps-in-primary-care-master-training.

TeamSTEPPS 2015 National Conference
The National Implementation of TeamSTEPPS is planning its 2015 conference and seeks original ideas that can help others implement TeamSTEPPS at their organizations. The program encourages hospital teams who have had experience with TeamSTEPPS to deliver their story in new, innovative and engaging ways that promote learning. Presentations should highlight program models, practical solutions, skills and connections to help participants impact their organizations. The National Conference serves as an "incubator for new ideas." Want to join a group of expert speakers next year in Denver? Submit your proposal today. The 2015 Call for Proposals ends on December 1. For more information about the 2015 Call for Presentations and registration for the conference, click here.

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