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Management research to provide operational advice on improving quality, reducing costs and eliminating disparities.

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Promoting Safety and Quality through Human Resource Practices

Many studies have found a positive correlation between staffing patterns and patient outcomes. There is abundant evidence that the presence of a strong, well-tended workforce has an impact on the quality of patient care that is delivered. High-performance human resource practices such as systematic personnel selection and incentive compensation may be an untapped strategy for improving the quality of care.

In partnership with The Ohio State University Division of Health Services Management and Policy and Rush University Medical Center, HRET is identifying human resource practices with the potential for enhancing safety and quality in health care and conducting case studies of successful applications of one of these practices. The study team is developing recommendations for implementing a promising human resource practice within interested health care organizations.

Download Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals. The guide communicates the idea that workforce and human resource practices can positively impact the quality of hospitals and health care institutions.

For more information about the project, contact Steve Hines at (312) 422-2607 or

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