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Management research to provide operational advice on improving quality, reducing costs and eliminating disparities.

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Hospital Engagement Network Video Spotlight Series

The American Hospital Association/Health Research & Educational Trust Hospital Engagement Network began in December 2011 as a part of the Partnership for Patients Campaign to reduce hospital-acquired conditions by 40 percent and unnecessary readmissions by 20 percent. The AHA/HRET HEN was comprised of 31 participating states and U.S. territories and nearly 1,500 hospitals. AHA/HRET estimates that by the close of the three year project in December of 2014, the HEN prevented more than 92,000 harms with cost savings of $988 million. As a part of the project, the AHA/HRET encouraged hospitals to focus on reducing total harm across their organization, otherwise known as “Eliminating Harm Across the Board” (HAB). Hospitals were educated on how to calculate and use total harm as an overall quality improvement measure.

Click here to learn more about the AHA/HRET/HEN project and about the AHA/HRET HEN 2.0. 

High Performing Hospitals – Video Spotlight Series: Eliminating HAB and Improving Patient Care

Sharing best practices and facilitating peer-to-peer learning were core elements of the AHA/HRET HEN initiative. To recognize and highlight the work of high performing hospitals, AHA/HRET developed a video series titled, “High Performing Hospitals: Eliminating Harm and Improving Patient Care.” This video series showcases the successes and lessons learned from high performing hospitals. The videos feature multiple voices within each organization, weaving together the story of how the hospitals reduced HAB. Organizations range from rural, critical access hospitals to urban medical centers.

What can you take away from the experiences of these high performing hospitals? How can you use these videos at your hospital? The insight you gain from this video series may depend on your organizational role. Here are a few ways you can integrate these best practices or the videos themselves into your work.

Hospital Executives – As an executive, you may want to use these videos to start conversations within your organization. Strategies could include: 

  • Share the video at your Board meeting, to underscore the importance of measuring total harm.
  • Consider employing specific practices featured within the videos and share them with your leadership team.
  • Engage in peer-to-peer learning. For example, you may want to actively reach out to a featured hospital to exchange success stories and ask for advice.

Quality Manager – While viewing the videos, you may identify improvement strategies you could employ in your facility. You could then incorporate the strategies and/or the videos themselves into team meetings.

Front-line Caregiver – As a front-line caregiver, you may consider implementing featured techniques or approaches that could aid your quality improvement efforts or enhance a culture of safety within your facility. Start a discussion around these approaches with your colleagues and/or manager.

The following 17 hospitals are profiled:

  • West

    Avista Adventist Hospital in Louisville, CO


    Garfield Medical Center in Monterey, CA


    Los Alamitos Medical Center in Los Alamitos, CA


    Yuma Regional Medical Center in Yuma, AZ

  • Midwest

    Baxter Regional Medical Center in Mountain Home, AR


    Lexington Regional Health Center in Lexington, NE
    Sanford Mayville Medical Center in Mayville, ND
    St. Catherine Hospital in East Chicago, IN
    St. John’s Hospital in Springfield, IL
    Ponca City Medical Center in Ponca City, OK
    Presence Saint Joseph Hospital in Elgin, IL
  • South

    Dr. P. Phillips Hospital in Orlando, FL


    Hospital Menonita de Aibonito in Aibonito, PR

    Hospital Menonita de Cayey in Cayey, PR

    NCH Healthcare System in Naples, FL


  • Northeast

    Midstate Medical Center in Meriden, CT


    UConn John Dempsey Hospital in Farmington, CT


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